Help

Introduction

Welcome to SokoQuick, Kenya’s leading online platform connecting sellers and buyers. Whether you are looking to list your products, find great deals, or understand how to use the platform, this guide will help you navigate SokoQuick with ease.

1. Getting Started

a) Creating an Account

1. Visit SokoQuick.com.
2. Click My Account on the main navigation menu
3. Choose whether you are a Buyer or Seller.
4. Fill in the required details (Name, Email, Phone Number, and Password).
5. Click Register and verify your email or phone number.

b) Logging In

1. Click Login on the homepage.
2. Enter your email/phone number and password.
3. Click Sign In.

2. Buying on SokoQuick

a) Finding Products

• Use the Search Pane to find specific items.
• Browse through categories for available listings.
• Filter by location, price range, or seller type.

b) Contacting Sellers

• Click on a product listing.
• Use the Chat or Call Seller button to inquire.
• Arrange for delivery or pickup.

c) Making Payments

• Payments are made directly to the seller (using secure payment methods).
• Confirm receipt before making payments.

3. Selling on SokoQuick

a) Listing a Product

1. Click Post an Ad.
2. Choose a category that fits your product.
3. Upload high-quality images and add a detailed description.
4. Set a price and specify a location.
5. Click Publish.

b) Managing Your Listings

• Go to My Ads to edit or delete listings.
• Update details anytime to attract buyers.

c) Receiving Orders

• Respond quickly to buyer inquiries.
• Negotiate and finalize sales securely.

4. Safety Tips

• Meet in public places for transactions.
• Avoid sharing personal financial details.
• Use verified payment methods.
• Report suspicious listings or fraudulent activity.

5. Frequently Asked Questions (FAQs)

a) How do I reset my password?

• Click Forgot Password on the My Account page and follow the instructions.

b) How much does it cost to post an ad?

• Basic ads are free, but premium listings attract a fee for increased visibility.

c) Can I edit my listing after posting?

• Yes, visit My Ads and choose the listing you want to edit.

6. Contact Support

Need help? Reach out to us:

• Email:
• Phone: +254 7XX XXX XXX
• Live Chat: Available on the website.

Thank you for using SokoQuick!