At SokoQuick, we strive to ensure a smooth and fair shopping experience for both buyers and sellers. This policy outlines the terms under which refunds, exchanges, and returns are handled on our platform.
1. General Policy
SokoQuick is an online marketplace that connects buyers with independent sellers. Each seller is responsible for setting their own refund, exchange, and return policies. Buyers are encouraged to review the specific policies of a seller before making a purchase.
2. Eligibility for Refunds, Exchanges, and Returns
A buyer may be eligible for a refund, exchange, or return under the following circumstances:
- The item received is defective, damaged, or not as described in the product listing.
- The wrong item was delivered.
- The item is missing parts or accessories as specified in the description.
- The seller agrees to a return or exchange based on their policy.
3. Process for Returns and Refunds
If you wish to return an item, follow these steps:
- Contact the Seller: Initiate a return request by messaging the seller within [X] days of receiving the item.
- Provide Evidence: Share clear photos or videos of the item showing the issue.
- Wait for Seller Response: The seller will review your request and provide instructions on the return process.
- Return the Item: If approved, send back the item as per the seller’s instructions.
- Refund or Exchange: Upon receiving and inspecting the item, the seller will process a refund or exchange or offer a resolution.
4. Non-Returnable Items
Certain items may not be eligible for return or refund, including:
- Perishable goods (e.g., food, flowers, beverages).
- Personal hygiene products (e.g., sanitary pads, undergarments, skincare items).
- Digital products and downloadable content.
- Custom-made or personalized items.
5. Seller Responsibility
Sellers must clearly outline their return, exchange, and refund policies in their store listings. They are responsible for handling return requests professionally and in good faith.
6. Dispute Resolution
If a buyer and seller cannot resolve, SokoQuick may intervene to mediate. Disputes should be reported within [X] days of the initial complaint. Our support team will review the case and make a fair determination based on available evidence.
7. Refund Timelines
- Approved refunds will be processed within [X] business days after the item is received and inspected by the seller.
- Refunds will be issued through the original payment method unless otherwise agreed upon.
8. Contact Us
For further assistance, contact SokoQuick Support at [Support Email] or [Support Phone Number].
By using SokoQuick, you agree to comply with this policy. We encourage both buyers and sellers to act in good faith to maintain a trustworthy marketplace.